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aneebos
Canine III

prior approval in Scotland

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Hi

How do I resubmit a treatment for re approval which had been approved in the first instance but I have had to amend an item of treatment.

Regards

Annibale

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3 Replies
Community Manager
Community Manager

Re: prior approval in Scotland

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Hello @aneebos! We apologize that this message was missed.

@liamrushton @chrismitchell can either of you assist with this? 

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CS Dental Employee
CS Dental Employee

Re: prior approval in Scotland

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Good Afternoon Annibale,

R4 should automatically detect that re-approval is needed if a claim has already been approved in the past.  If you mark the approval request as Not Ready and resend it, R4 will automatically include the re-approval flag to let PSD know that this is a re-approval request.

If the claim is still rejected, please call the help desk so we may assist you further.

David Newman

R4 Support Analyst - Level 3

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aneebos
Canine III

Re: prior approval in Scotland

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thank you David

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