Hi. Let see if you are set up correctly. Since you were not specific to Walkout or Billing statement lets look at both.
1. Start by going into System>Form Selection. Check which form is selected for Walkout Statement and Billing Statement.
2. Click the drop down arrow and choose your form. Unless you are using pre-printed #5 is common for the Walkout statement or #7 for comments. You must choose the payment view for the Billing Statement
3. Walkout shows on the top Patient information and does show at the bottom the breakdown. It is for the patient as they leave to be reminded if they still have a balance and/or what has been completed as service and paid for date of service.
4. The Billing Statement does have the remittance on top with patients choice of how much they applied to balance.
You can always go back into patients record to see what is due when posting the payment. I like the phone Center. Because you can see what the balance is including insurance and any last payments prior to going into transactions to post.
The patient's entire balance shows along with any last payments.
Hopefully one of these can serve what you are asking for.