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jockert
Canine II

Anti-Virus flaging dll files under user temp directory

requesting a sample file off the randomly named dll files from the scheduler. They are created under C:\Users\%username%\AppData\Local\Temp\*.dll
the files are temporary and i have been unsuccessful in grabbing one for the anti virus vendor Sophos. Assistance is needed in a sample dll for them to train the machine ai. I have an exclusion for that directory but that is dangerous. Phone support for softdent informed me that this forum is the only location to request such a thing. Assistance would be appreciated.  

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tshaw
Community Manager
Community Manager

Hello @jockert

Can you provide your office telephone number and I'll get this reported.

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my office phone number 417-622-0933 and the practice's number is 620-231-1992. The practice is currently working with my exclusion but that exclusion is too broad for my liking. @tshaw thank you for assisting us.

tshaw
Community Manager
Community Manager

Thank you! I reached out to escalations and provided them with details and your information. They are looking into it now and will reach out to you. 

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do you know the turn around times for these things?

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