We're currently experiencing issues at an office that is running Dentrix G6 and the Kodak KDISBridge which is linking to Carestream Dental Imaging Software Version 6 (Some version variation, 6.12 and 6.14).
After the imaging software app is up and running, within 10-15 minutes, an error message will pop up stating: An Unexpected response has been received from the server. Once this happens, you can only click OK which force quits the program.
This happens across all workstations, about 6 of them. Some on windows 7, some on windows 10. We don't believe this to be a network issue or workstation issue. The application TW.exe is being run locally on each system.
We also have requested information from Carestream's website about upgrading to version 7 and 8, but it has been a week and no one has replied to our request.
We are also planning on upgrading to Dentrix 7 in the near future, which asks the question: Is version 7 or 8 of the imaging software compatible with newer versions of Dentrix?