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mdunham
First Molar I

Credit card batch issue

The first photo displays the error code that popped up while attempting to batch our credit cards this evening.   The second photo displays a follow up pop-up that occured when I selected the "ok" button shown in the first photo.   

I have never seen these errors before.  

Creditcardbathcerror.jpgcreditcardbatcherror following 1st.jpg

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tshaw
Community Manager
Community Manager

Hello @mdunham
Are you still having this issue? If so, I'll get this escalated.  

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Sorry for late response.   It appears to have been either a corrupt credit card or perhaps a corrupt read with our swipers.   Below you can see a bunch of webdings beside the name.  SD gave an authorization and was sent to batch.  The batch would not go through.  Therefore, as a last-ditch effort, I deleted his card entry from the batch, ie voided sale.  This removal allowed for the batch to process. Inkedcreditcardcorrupt2_LI.jpg

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