We have a very old account with an account budget plan. No balance on the account. I've tried resetting from each individual patient ledger and it doesn't do anything. I don't see where I can reset in the account. How can I get rid of this? The patients have not even been seen in our office for at least 12 years and there are no transactions even showing except for manual statements I have to "send" every month to get them off the "green statement" list.