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springdental
Canine II

How to request softdent license key?

My old server died last week. Our IT created softdent on new server from backups using "softdent server migration guide". We followed the guide step by step. Softdent works on new server perfectly ,but prompting to register at the start. Or the second option is to select "trial for 7 days" option. I can get access to all my patient data using the trial for 7days option. I have purchased the softdent license in 2017 and have no record of any codes because it was installed by softdent support. I don't have active softdent monthly support currently. When I called the softdent , the representative denied to give me my license key because I have no ongoing support agreement. I do have original install CD from 2017 but there is no product key on it. Please help. Thank you
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tshaw
Community Manager
Community Manager

Hello @springdental
I reached out to support a bit ago, and they mentioned you were in contact with them today. Please let me know if you need further assistance. 

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Thank you for looking into this matter. According to the support and sales representatives,  without an entire year of support contract signed, I can not get a license key for my new server machine that I purchased when I first installed the softdent. It is a questionable business practice to force customers in to support agreement by care stream.  I had to cave in and pay the support agreement fee to get the license key.

What was the point of purchasing software at the beginning when every time there is a computer upgrade, I have to pay for the monthly support? 

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