How to suppress recall reminders without inactivating the patient

[doctom4300]

Sometimes a patient comes in for their recall and lets us know that they won't be back because they are moving. We would like to suppress the recall reminders, but we don't want to inactivate the patient because we are still waiting to receive an insurance payment. It'd be fine to inactivate them after receiving the insurance payment, and that would take care of suppressing the recall reminders, but I don't know how to track that other than having a piece of paper with a list of "people to inactivate after insurance clears".

Is there a way to take care of this within SoftDent?

Thanks!

[callton]

Patient user Code "N" suppresses recall reminder.

You can use Team Talk with a note to inactivate patient next time you view transactions.  That way when you enter their transactions to post a payment you will get a pop-up reminder.  The only problem would be if their payment comes on a bulk check and you post using bulk insurance payment.

[ayman]

you can add user code N to patient user codes 
N: Patient will not receive recall notices.

[doctom4300]

Thanks for the information. Adding a Team Talk message is a great idea.