cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
Community Manager

Re: SoftDent Cloud freezing

We apologize for the interruption and wanted to let you know our technical team is working as fast as possible to get you back up and running. Please know we are working hard to restore your service as soon as possible. 
0 Kudos
Reply
Highlighted
Canine III

Re: SoftDent Cloud freezing

Why does Carestream refuse to say what the problem is?  

0 Kudos
Reply
Highlighted
Premolar II

Re: SoftDent Cloud freezing

Thank you for posting to "respond".  This does little to help when we continue to get shut down week after week.  Please ask leadership to give you concrete information so we can understand why this keeps happening.  The empty responses we keep getting are driving us to look at different software options.

Highlighted
Community Manager
Community Manager

Re: SoftDent Cloud freezing

Please note the below announcement message that has been posted to the Home page and product pages of The Exchange. The announcement message in those areas will be updated as we received new information. 

Anticipated Downtime with Hosted Solution.

We have been alerted of a security incident with our hosted solutions and as a means of mitigating the extent and duration of any disruption it will be necessary to take the server offline at 11:30 am EST. We understand the kind of disruption this can cause and wanted to notify you as soon as possible so you can make informed business decisions about the rest of your day. Our team is actively working on the issue, but you likely should anticipate being down for most of the day. We will update you continually if this changes.

0 Kudos
Reply
Highlighted
Premolar I

Re: SoftDent Cloud freezing

Another "security incident" Carestream should be reducing our monthly fees when their servers are down.  We have a large office and pay a lot for our monthly services. 

Highlighted
Canine III

Re: SoftDent Cloud freezing

A security threat to me indicates a whole lot of untrained employees that are clicking on malicious links in email and/or online. It means low threshold firewalls, poor anti-virus programs at the server and workstation level. Whether that problem is at Carestream or their vendor, they need to figure it out.
Highlighted
Canine II

Re: SoftDent Cloud freezing

can we have an update as to when the cloud will be restored??
Highlighted
Community Manager
Community Manager

Re: SoftDent Cloud freezing

 

We appreciate your patience during this frustrating time. Our announcement message on The Exchange (visible from the Home page and at the top of each product page) was just updated with the following information. That message will continue to be updated as more information comes in. 

Thank you for checking The Exchange for updates, and for your continued patience during this frustrating time. This will be the last update on this forum for Nov. 18. The team has been working non-stop to have this issue resolved and will continue to do so throughout the evening.  

 

A potential resolution has been identified and it’s likely that service will be restored tomorrow morning. There is a possibility that your login credentials may not work. For those who experience this issue, we will be assisting customers with resetting passwords. Please contact Support.US@csdental.com to do so. 

 

If anything changes during the evening hours, we will update the Exchange. If needed, updates will begin again on the Exchange the morning of Nov. 19. 

0 Kudos
Reply