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jcooke-AD
Canine III

SoftDent Still Down -- Update Page Says Issues Resolved

The issue is not resolved.  We are still down.  Restarts did not resolve the issue. 

Supposedly as of 12:15 p.m. the issue has been fixed. 

Not so much.

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tshaw
Community Manager
Community Manager

Hello, 
I was informed that the team is continuing to work on this. The status page has been updated with information as well and will continue to be updated,  https://www.carestreamdental.com/en-us/training-resources/Support/status-updates/. 

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Status pages show issues as resolved again but our office still can not sign in

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tshaw
Community Manager
Community Manager

Hello, 
I was just informed that the team is continuing to work on this. The status page has been updated with information as well and will continue to be updated,  https://www.carestreamdental.com/en-us/training-resources/Support/status-updates/. 

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janet
Canine II

Both of our offices are down as well!

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tshaw
Community Manager
Community Manager

Hi @jcooke-AD, I'm sending your information to the cloud team now. 

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Our softdent is down again also!

Softdent has stopped working again

Our softdent is still down at our office at 2:35pm