After we installed version 18 we found there was a glitch when submitting insurance claims to the insurance company when the payment was going to the patient. In the past the claim marked ICM 0 was deleted after the claim was submitted to the insurance. After the install the insurance claim is no longer viewable and but the claim is still open.
I called support & they said they were aware of the issue. Is the patch coming out in Version 19? We do not participate with any insurance companies so there is a large amount of insurance claims that I have to work around to go back and adjust each claim to make it look as though it was paid.
Any advise? I do not want to change the ICM to another ICM as this is the way that we know which patient owes the entire amount when checking out.