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Canine III

Softdent is painfully slow accessing X-rays

It is so slow that I am having to tell patients and referring doctors I will call them back when I can access their charts. Very frustrating and scaring me that at any moment it might crash. Can you tell I have past trauma?

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5 Replies
Community Manager
Community Manager

Re: Softdent is painfully slow accessing X-rays

Hi @jenespanet

Could you provide me with your office telephone number so I can send your information to our support team? 

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Canine III

Re: Softdent is painfully slow accessing X-rays

571-248-4415
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Community Manager
Community Manager

Re: Softdent is painfully slow accessing X-rays

Thank you, I have sent your information to the support team so they can assign someone to assist. 

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Canine III

Re: Softdent is painfully slow accessing X-rays

It's 4:30 and nobody has ever called, and it's still sooooo slow. Everything has taken twice as long today. Sigh.

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Community Manager
Community Manager

Re: Softdent is painfully slow accessing X-rays

I apologize for the delay @jenespanet. I just reached out to support again to let them know you have not been contacted yet. 

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