We have Softdent Version 116.2.3.2 and have not been able to get the Pending List feature within the scheduler to work. We find a name on the Pending List Report but can't find them within the scheduler feature. We've tried searching by patient name, provider, etc and still nothing. I feel this is a key feature that we would use but have just gotten too frustrated. I've been using Softdent for 20 years and I'm stumped. We had a 3 day onsite trainer that was stumped too. Are we missing a setting? Is it only our office? Thanks, Aneta
Hi elastagirl29,
Thanks for your patience on this. I will tag some smart people here and see if we can get you an answer.
Thanks!
Jeff
softdentgirl
bert
d.canales
lindamoseley
Aneta -
Even though we weren't able to answer this through The Exchange and we are now working with you over the phone through our service team, I appreciate your using The Exchange to try and get this resolved.
-John Wildharber
where is the pending list at?
Michelle -
I expect you won't see anything called a pending list in your version of SoftDent. Some SoftDent customers have a version with a different scheduler module that has a pending List. It similar to the tickler list that you see in your version. They serve the same objective but have a different name and may not function exactly the same way to accomplish that objective.
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