We have Softdent Version 188.8.131.52 and have not been able to get the Pending List feature within the scheduler to work. We find a name on the Pending List Report but can't find them within the scheduler feature. We've tried searching by patient name, provider, etc and still nothing. I feel this is a key feature that we would use but have just gotten too frustrated. I've been using Softdent for 20 years and I'm stumped. We had a 3 day onsite trainer that was stumped too. Are we missing a setting? Is it only our office? Thanks, Aneta
Thanks for your patience on this. I will tag some smart people here and see if we can get you an answer.
Even though we weren't able to answer this through The Exchange and we are now working with you over the phone through our service team, I appreciate your using The Exchange to try and get this resolved.
where is the pending list at?
I expect you won't see anything called a pending list in your version of SoftDent. Some SoftDent customers have a version with a different scheduler module that has a pending List. It similar to the tickler list that you see in your version. They serve the same objective but have a different name and may not function exactly the same way to accomplish that objective.