I wasn't working at this office when LightHouse was set up, so I can't speak to the set up process.
Benefits:
* two way texting
* with just a couple mouse clicks, I can email/text all patients scheduled for a given day to tell them that the office is unexpectedly closed (hello hurricane Irma!)
* when a patient confirms an appointment with LH, it gets marked within SoftDent as confirmed
* If a patient has user code P, the appointment reminders include a reminder for the patient to take their pre-medication
* I can customize each patient's communication preferences (email only, text only, both, neither)
* If a patient responds to a confirmation text with anything other than 'C', it gets converted to an email and sent to us (we can also see it as a text on the LH website, but we sometimes watch email more closely than we do LH)
Feature I would like:
* Similar to texting all patients on given day for an unexpected office closing, I'd like to send or re-send out all the reminders for a given day. This would be handy when the office is closed for holidays. For example, when the office is closed for Labor Day, I have to make Tuesday's confirmation calls on Thursday (we are always closed on Fridays). But no one has received their LH reminder yet, so no one has confirmed via text or email, so I have to call everyone.
