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naylors1
Canine II

printing claims with old insurance I.D.#

I was wondering if anyone could help me with an issue I'm having?

When I reprint an old outstanding claim for resubmission, the new insurance I.D.# prints on the claim instead of the original, correct one.  This is because the patient has changed insurance companies since that DOS.

In the past, we would be prompted with a pop-op screen that read: some insurance information has changed do you want to use the new or old information to print this claim?  Lately that option hasn't been coming up all the time, yet all of the other old insurance information prints on claim as originally entered.

Does anyone know how I could fix this?

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Community Manager
Community Manager

Re: printing claims with old insurance I.D.#

dmccrory‌ do you have any suggestions on this?

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dmccrory
Premolar II

Re: printing claims with old insurance I.D.#

Check to see if the warnings are enabled:

1. Click System in the main menu bar.

2. Select Change System Settings.

3. Select General.

4. Click CDT Warnings.

5. Select Always Prompt.

6. Click OK to save the changes.

David McCrory| Technical Support Analyst

David.McCrory@carestream.com

Office: 866.435.7473 Fax: 678.247.0267

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

Carestream Dental LLC

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CS Dental Employee
CS Dental Employee

Re: printing claims with old insurance I.D.#

If you click Print Copy vs Submit Primary it should retain the claims original information, if not remove the ID and go with the SS number since it will work with either carrier, you can re add the ID after you submit the "old claim"

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