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vg2180
Canine II

Payer IDs Not Listed?

When we try to add a payer ID we have a predetermined list of IDs attached to insurance companies in a drop down menu.  All of the ID#s are numeric with no letters.  We often come across an insurance company that has a letter in the payer ID# or a totally different ID # that we don't have on our list anyways.  We are also able to manually type in new Payer ID#s but we are unable to enter other information and are unable to electronically submit them and we end up having to send them paper.  Is there a place where we are able to just add a new payer ID# to allow for electronic claims submissions?

 

(V14.0.4)

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Re: Payer IDs Not Listed?

hey venessa 
this list of payer IDs (the drop down numerical IDs ) are the only ones to be used in Softdent as they are assigned by our clearing houses 
the alphanumerical Ids that you may get from insruance companies cant be used in Softdent , sometimes we have a numerical equivalent for that Id from the list but sometimes we don't 
you can use this PDF to check for payer IDs 
www.carestreamdental.com/ImagesFileShare/.sitecore.media_library.Files.Practice_Management.eServices...

if you cant find the insurance company in this list you can use

A PAPER CLAIM - BC/BS 99999

 A PAPER CLAIM - COMMERCIAL 00004

 A PAPER CLAIM - DELTA DENTAL 99997

A PAPER CLAIM - MEDICAID 99998

then clearing house will print and send or forward electronically 

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vg2180
Canine II

Re: Payer IDs Not Listed?

We kind of figured we were limited to the IDs in the drop down menu but thought it wouldn't hurt to ask.  Thank you very much for your help.