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orlyphillips
Canine II

Re-Running Statements

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Today I ran statements, but I didn't know that the toner cartridge in our printer was out of ink.  The pages printed as blank pages.  I followed the directions I found here on how to re-run statements, but it says that there are no statements to generate.  How can I re-generate statements? Must I wait until the next billing cycle?  

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6 Replies
dmccrory
Premolar II

Re: Re-Running Statements

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Another option is try to select an older date (the day before):

1. Click Reports in the main menu bar.

2. Select Accounting.

3. Select Statements.

4. Select Paper.

5. Select Rerun Paper Statements.

6. Within the date field, enter yesterday's date or an older date.

7. Allow the job to print

David McCrory| Technical Support Analyst

www.carestreamdental.com/GlobalSummit

www.carestreamdental.com

Carestream Dental LLC

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orlyphillips
Canine II

Re: Re-Running Statements

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Thank you for replying; unfortunately I have followed those steps three times.  Each time it tells me that there are no forms to print.  I think I've permanently lost my paper statements this week.

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Community Manager
Community Manager

Re: Re-Running Statements

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softdentgirl‌ or shanab‌ do you have any other possible solutions for this?

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shanab
Premolar I

Re: Re-Running Statements

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I haven't tested this but maybe you could go into system settings and change the number of days in your billing cycle just for this run.  Maybe to 1 day and see if it generates

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shanab
Premolar I

Re: Re-Running Statements

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System>Change System Settings>Billing Statements

Try changing the cycle billing period to 1 day.  Run your statements (hopefully this works).  If it does, just de-select the ones you don't want to sent and then print. Then be sure to come back into this window and change it back to whatever you had it as before. 

I hope this gets your statement batch back for you.  Please let us know if this works

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CS Dental Employee
CS Dental Employee

Re: Re-Running Statements

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I agree# with David, that is what I would do as well

if you need and further assistance

you can give me a call 814.241.2412

Wendy

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