Can someone please provide an update for eprescriptions? We have not been able to submit any prescriptions through healthcare exchange. It fails every time. I checked the status page and it says operational but I am finding this hard to believe because this is what happened last time when there was a major outage.
You aren't the only one. I called in and they were going to contact Change Healthcare to find out what was going on. For now they said to Try again later.
It looks like the eServices team just posted this regarding a temporary outage with ePrescriptions.
@rich_omsafw it looks like the status page is reflecting the outage now.
Temporary Outage 6/14/2021: eRx Electronic Prescriptions - Controlled Substance (Narcotics)
There is a temporary outage that affects the prescribing of narcotics. We are working with the service provider to restore service as quickly as possible. The error message is "Failed to digitally sign the prescription".
In the interim, the work-arounds are:
(1) Phone in the prescription to the pharmacy
(2) Issue a paper prescription
We apologize for the inconvenience and look forward to a quick resolution.