Lack of Customer support

[Rbiggs19]

I am trying to get help with an imaging software problem.  I call and talk to someone, who is not able to help me, only able to take my name phone number and problem and tell me someone will call me back when they get to my case.  This is not helpful!  If there is a real time problem stopping us from doing our job, it does me no good to call and let you know and wait patiently to get my call back.  

[Rbiggs19]

It was a small issue when trying to send a CT on a USB that I needed help with, but in the case that it is an issue where we are trying to take an xray or something more crucial it is helpful to have that email and directly get in contact, they no longer are allowing you to hold in the queue.  Thank you for sharing!

[staceyw]

Support has gone down hill over the last few years.  We had an ongoing issue with a driver for our CT machine we would have to restart several times a day took over a year to get resolution. and we escalated and escalated...  

[rich_omsafw]

What kind of issue with Imaging?  I agree with you on the struggle getting support.  I usually email escalations at Escalation.us.csd@carestream.com whenever I can.  It avoids the headache of sitting on hold.