Version 10

[bowieos]

After years of using WInOMS and constant issues with no end in sight and no answer when version 10 will be installed to see if that is any improvement. I think its time to look elsewhere unless someone can tell us definitively when version 10 will be released. I signed up for beta testing and after multiple communciations with the dev team etc, still no answer, still no install. This v10 has been in the works for over 3 years now. What gives? Does anyone else use any other PMS that works well with carestream sensors? Seriously considering moving to a different company all together. If a lot of us start jumping ship, I bet that will get some basic customer service. Fed up and over it. We pay too much money. We deserve better than this. Who ever is reading this from carestream, our office needs to be switched to V10 asap, V9 is not cutting it any longer. But I already know how this ends, I may get a generic response that refers me to someone that then leads to months of email tag then no result or most likely no response at all. Either way we will be making a much needed decision within the coming months. 

[bowieos]

Paul,

I have been in an email exchange with you and Matt Ackerman since December 2021 regarding getting beta of V10, I've emailed you multiple times and so has Matt with me CCed in the emails and you have never responded. Also no one from escalation called my office.  I'd like version 10 installed so we can hopefully have a much more useful software and be able to get the full use of the weave communication software which we have been paying for without being able to use it becauase it's not compatible with the current version of winoms.

[paul_snyder]

Good Day Bowie Oral Surgery, 

We are so sorry to hear that you are experiencing challenges with WinOMS and apologies for the delayed response.  We take pride in delivering quality service and we will assist until the challenges are resolved.   I'm having one of our escalation technicians (Stuart) reach out to you today.  Regarding the beta testing for WinOMS v10, we do not have a record of your practice participating, so I am unsure of where that information may have been sourced.    Moving forward, if you experience difficulty in getting in touch with support, you are welcome to use our escalation email address which alerts the support management team escalation.us@csdental.com.  

Thank you for your patience and we look forward to continually serving your practice management needs.