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Canine III

error with eft posting

We have an EFT that we short-posted by $30.  The batch has already been saved/closed.  Is there anyway to go back into that particular EFT and correct the error?  Historically, we have just manually posted another line and grouped those payments together.  Is that what we need to continue to do?

Thanks,

 

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Community Manager
Community Manager

Re: error with eft posting

@njokuc or @stu can either of you help with this? 

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CS Dental Employee
CS Dental Employee

Re: error with eft posting

When you say EFT are you talking about Credit Cards as they are the only ones I know that deal with batches.

If you are referring to regular Electronic deposits, then you can change the amount entered if you have rights to do so in the Software.

if you are referring to CC then there isn’t. From what I understand the Authorization number given is for any amount up to the actual amount charged. So, say you overcharged the patient you can still use the same Authorization number to run the same card for a lower amount. This does not work with ePayment Secure as the transaction is settled almost immediately and there is no option to run offline transactions.

Once you have settled the batched the only option would be to void the transaction and run the CC again for the appropriate price or run the CC again for the difference.