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staceyw
Canine III

E-Reminders issue

We are having a problem that patients are saying the ereminders automated calls are saying they have an appointment with the wrong Doctor.  I have checked into this to be sure the provider wasn't changed recently. This happens off and on but today I have had three patients tell me they were confirmed for the wrong Doctor.  

Wondering if anyone else has the same issue 

2 Replies
staceyw
Canine III

Re: E-Reminders issue

This was fixed the issue was a work around we were given for not being able to verify our husky patients.  We stopped using the work around and e reminders is now working correctly. 

CS Dental Employee
CS Dental Employee

Re: E-Reminders issue

Hi Stacey,

 Thank you for updating the status of your issue reported in March. I am glad to know your issue is resolved. Thank you

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