AnsweredAssumed Answered

Cloud imaging issue!!

Question asked by drdougortho on Feb 1, 2017
Latest reply on Mar 1, 2018 by davidcash

Whats going on with Orthotrac cloud imaging and photos not going from imaging local up to the cloud?!  We called and was told its been an issue for days... and we get the pop up on the software that says u guys know its an issue and your sorry etc. etc.   This SEVERELY hampers our work flow as it does for anyone using the cloud version!   Totally unacceptable for this to drag on for 3 days  already AND for the lack of communication from carestream to its users until day 3!!!   How about getting out in front of the issue and notifiying cloud users BEFORE we all start calling and jamming up your lines!  You owe it to your customers to compensate us somehow AND to get this fixed yesterday.