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How does a DHMO/Cap plan affect the transactions?

Question asked by sonjalyle on Jun 29, 2017
Latest reply on Jul 6, 2017 by softdentgirl

Our office has about 800 patients that use a specific DHMO plan/Cap plan which from the practice's start were put in as Flat Fee PPO's. Those plans are now changed to DMO/Cap plans, but my question is....now when checking out the patients only their fee is posted, not the doctors original fee. For example: a 2740-crown's office fee is $1,000, the patients charge schedule is $600 and the patient is charged out for $600, but where does the other $400 go if it does not show up on the transactions?

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