Kicked out when adding a referral name to demographics

Discussion created by khill on Apr 6, 2018
Latest reply on May 18, 2018 by paula1

Just wondering if anyone else has this issue at their office? 90% of the time when trying to enter in the DDS name in demographics or even the implant tab, OMS will freeze and kick us out of the system. We have talked to support many times about this, but we can either never duplicate it or the times we could, there isn't really an explanation why it happens. What we would like to know is it just something that happens here at our offices? Is it related to our computers in some way, or do other offices also have this happen?? 


Thanks for your feedback, it is greatly appreciated!